PaletteCAD Group of companies understands that your privacy is important. We are committed to protecting your Personal Information (as defined in the Privacy Act).
We are bound by the Australia Privacy Principles (APPs) contained in the Privacy Act 1988 and associated legislation (as amended from time to time).
This Privacy Statement applies to business conducted by PaletteCAD HOLDINGS PTY LTD (ABN 79 154 926 833) and all associated companies (collectively referred to as the PaletteCAD Group of companies) and sets out how we manage Personal Information provided to or collected by us.
This Privacy Statement applies to your use of our website www.PaletteCAD.com.au and to the collection of any Personal Information by us in the course of our business.
The type of information collected and held includes (but is not limited to) Personal Information, including information about:
We will collect Personal Information in a variety of ways including by way of phone and text message, forms completed and provided to us via email, mail, our websites, fax, mobile Apps, subscriptions, services or newsletters.
We may collect information directly from you, for example, when you have a salary packaging agreement with us, complete an application form for one of our products or services, deal with us over the telephone or in person or send us a message by text, or via our Apps, or a letter. If you used our websites to register for further information or to subscribe to one of our services/newsletters service, we will also collect information from you. In some circumstances we may be provided with Personal Information about you from a third party such as your employer, credit provider, family member, and credit reporting agencies, our business alliance partners, your agents or third party brokers. If required by law, we will obtain your consent to collect information from third party sources.
When you visit our websites, our web servers/Internet Service Providers makes a record of your visit through your browser and logs the following information for statistical purposes only:
The above statistical data is anonymous and is used to evaluate our website performance and to measure the interest in the various areas of our site. We will not try to identify you or your browsing activities except, where we are compelled to do so by law (for example: pursuant to a valid search warrant to inspect the service provider’s logs) or if your use is causing technical concerns for our site which may need to be resolved.
We will only record your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
A 'cookie' is a small text file that allows our server to identify and interact more effectively with your computer. Cookies can be either "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing Website. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
Our websites may also store cookies on your web browser in order to improve service for you on your subsequent visits to this website. To track usage more generally, we may use third parties to collect statistical data via cookies.
We collect Personal Information about you only where it is necessary for our business and you will usually be told the purposes for which we collect that information when it is collected. Generally, the collection of your Personal Information will be necessary for us to provide a service to you and where applicable, other purposes that you would reasonably expect or to which you have consented.
We may disclose the Personal Information to a credit reporting body, bank, financier, your employer, anyone you authorise us to disclose information to and anyone to whom we are required to disclose the information by law. We may also share the Personal Information with other companies you may reasonably expect us and so that you may be provided with services that are of interest to you. For example, vehicle suppliers, fuel companies, insurance companies or other similar companies You can ask us not to do this at any time through our easy to follow opt-outs.
We will not use or disclose Personal Information collected about you other than for a purpose:
We respect the confidentiality of your Personal Information and the privacy of individuals. We have in place steps to protect the Personal Information held from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password access rights to computerised records. However in relation to Personal Information provided via our websites, no data transmission over the Internet can be guaranteed as fully secure and accordingly, we cannot guarantee or warrant the security of any information you send to us using our on-line forms or products. You submit information over the Internet at your own risk.
We will retain your Personal Information for as long as we require it for our purposes or as required under law. When we no longer require it, we will destroy or de-identify the Personal Information. We take all necessary steps to destroy or permanently de-identify Personal Information which is no longer needed for the purposes described in this Privacy Statement.
We may disclose Personal Information to overseas recipients, for instance, when storing Personal Information with ‘cloud’ service providers which may be situated outside Australia. However, we will not send Personal Information about an individual outside Australia without:
We do not use your tax file number to identify you. The purpose for which you provide your tax file number to us is to facilitate tax and superannuation administration. We will only use and disclose your tax file number for the purposes required by law.
Under the Privacy Act an individual has the right to obtain access to any Personal Information which about them and to advise of any perceived inaccuracy. There are some exceptions to this right set out in the Privacy Act.
To make a request to access or update any Personal Information we hold about you, please contact our Privacy Officer at [email protected] or on 1300 032 322.
We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying you application and locating, retrieving, reviewing and copying any material requested. If we agree to correct the Personal Information, we will do it as soon as practicable and if there is a delay, we will advise you in writing.
If you would like further information about the way we manage the Personal Information we holds, or wish to complain that you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer at [email protected] or on 1300 032 322 and we will investigate any complaint. We will notify you of a decision in relation to your complaint as soon as practicable after it has been made.
You may also obtain further information regarding compliance with the Privacy Act from the Office of the Federal Privacy Commissioner’s website at www.privacy.gov.au.
The information and materials on our websites (including but not limited to the software, calculators, tools, logos and names) is derived from sources believed to be accurate and current as of the date of posting.
Our companies, its officers, agents, employees and contractors do not (1) give any representation or warranty as to the reliability, accuracy or completeness of the information and materials on its websites; or (2) warrant that your access to the websites will be uninterrupted or error-free.
Our companies and our employees will not be liable in any way for any loss or damage, however arising, whether in negligence or otherwise, out of or in connection with the information or omissions on the websites (including any linked site) or any App.